REPAIR SERVICE NETWORK

For all windscreen repairs, anywhere in New Zealand, please phone 0800 85 88 88

The Repair Process

The majority of windscreens fitted to motor vehicles today are manufactured from laminated glass. The construction is a sandwich made up of two layers of glass with a inner layer of PVB plastic. The average overall thickness of the windscreen is 6mm. The cross section of a piece of laminated glass with a typical bullseye break is shown below.

The process involves injecting, under controlled vacuum and pressure, a glass bonding UV curing resin into the crack or stone chip on the windscreen. Once all the air has been removed from the break the area is exposed to UV light which cures the resin. The process restores the clarity and strength of the original glass. The surface temperature of the glass is measured to make sure it falls between acceptable limits. The nature of the damage and surface temperature of the glass will determine the viscosity of the resin to be used. In New Zealand and Australia the repair process must comply with AS/NZS 2366 1999.

The Repair Network

The Company is in the process of establishing a network of Franchised regions throughout New Zealand. Currently two regions are in operation i.e Otago and Auckland. The regional boundaries are roughly equivalent to the boundaries of the Yellow Pages Directories. RESIN WELD uses a single 0800 85 88 88 Telecom phone number for the whole of New Zealand.

When service is required whether in Otago or Auckland the customer will call 0800 85 88 88 the call being terminated on the respective Franchisee's telephone number.

The Auckland area has been in operation since the Company was formed in 1988 and is also the Head Office location. Head Office will respond to all calls outside the assigned regions whether from a mobile phone or landline number. Once again all the customer needs to do is call the 0800 85 88 88 national number.

As the network is progressively developed the web site will be updated accordingly.